Terms & Conditions for Alto Furniture Egypt
Introduction
Welcome to Alto Furniture Egypt. By accessing our website and purchasing our products, you agree to comply with these Terms & Conditions.

Orders and Payment

Orders are subject to acceptance and availability.

A deposit may be required at order confirmation with the balance payable before delivery or collection.

Prices include applicable taxes but exclude delivery charges unless otherwise stated.

Product Information

Product images and descriptions on the website are as accurate as possible but may vary slightly due to screen differences or manufacturing changes.

Custom or made-to-order products will be clearly identified and may have specific terms.

Delivery

Delivery dates are estimates and subject to change.

Customers are responsible for ensuring clear access for delivery.

Alto Furniture is not liable for delays caused by circumstances beyond our control.

Cancellation and Changes

Orders can be canceled or amended within a certain timeframe before production or shipment starts.

Custom or personalized orders may incur a cancellation fee.

Warranty and Liability

Alto Furniture offers a warranty on manufacturing defects; details vary by product.

We are not liable for damages resulting from misuse, neglect, or normal wear and tear.

Governing Law

These Terms are governed by the laws of Egypt.

Refund and Return Policy for Alto Furniture Egypt
Return Eligibility

Non-personalized, standard products can be returned within 7–14 days of delivery if unused, in original packaging, and in saleable condition.

Custom-made or personalized products are non-returnable unless defective.

Return Process

Customers must notify Alto Furniture within 7 days of delivery to initiate returns.

Returns should be accompanied by the original receipt or proof of purchase.

Refunds

Approved returns will be refunded to the original payment method within 14 days after receipt and inspection of the returned items.

Shipping and delivery fees are non-refundable except in cases of incorrect or defective products.

Defective or Damaged Goods

If the product is faulty, damaged, or incorrect, Alto Furniture will cover the return shipping cost and provide a full refund or replacement.

Exchanges

Exchanges may be considered on a case-by-case basis; customers should contact customer service for assistance.

Exceptions

Sale items, floor stock, or clearance products may have different return conditions or be final sale.